Hisense Support & FAQ
Find quick answers to your questions about our premium electronics and home appliances.
What is the standard warranty period for Hisense products?
Most Hisense products, including Smart TVs and major appliances, come with a 1-year limited manufacturer warranty. Some specific models may qualify for extended coverage upon registration.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.
What is your return policy for television sets?
We offer a 30-day return policy for all electronics. Products must be returned in their original packaging with all accessories included to be eligible for a full refund.
Do you offer professional installation services for large appliances?
Yes, during checkout, you can select our professional installation service for refrigerators and washing machines. This includes unboxing, setup, and removal of old units in select areas.
Which payment methods are accepted on the Hisense store?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and financing options through Affirm to help you pay for your purchase over time.
How do I update the software on my Hisense Smart TV?
Navigate to the 'Settings' menu on your TV, select 'Support', then 'System Update'. If your TV is connected to the internet, it will automatically check for and install the latest firmware.